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[[{“value”:”Bridge the gap between pre-sales and post-sales so your teams can keep customers growing, not guessing.
In this episode of our Product Inspiration series, Sven (Senior Director, Product Success at SAP) sits down with Emma Falldorf (Product Manager, SAP Sales Cloud Version 2) to explore Gainsight for SAP Sales Cloud Version 2, a new way to connect sales and customer success around shared customer goals.
You’ll learn why SAP invested in this integration and how it helps address a common challenge: siloed teams and disconnected systems that can lead to poor handovers, missed revenue opportunities, and limited visibility into customer health. Emma walks through concrete scenarios, like bringing customer health insights, key stakeholders, and success plans into the account context so sales and customer success can collaborate with clarity from day one.
Then we shift into a practical demo that shows what this looks like in the flow of work: a guided sales-to-success handover, automated reminders, and a structured way to capture what matters (go-live date, onboarding approach, success package, contacts). You’ll also see how customer success can quickly activate an onboarding plan, track objectives, and keep momentum moving toward the customer’s first value moment without losing critical information along the way.
Chapters:
00:00 – Introduction
00:39 – Why SAP invested in Gainsight + SAP Sales Cloud Version 2
02:06 – Key scenarios and business value
03:09 – How customers can adopt the integration
04:16 – Start of the demo
04:32 – Demo: Sales-to-success handover in SAP Sales Cloud Version 2
06:54 – Demo: Customer Success Management in Gainsight
10:27 – Summary: Intelligent CX from SAP
• Get ready and experience Intelligent CX from SAP: https://sap.to/6057B643aJ
• Learn more about SAP Sales Cloud Version 2: https://sap.to/6058B643aK
• Discover Gainsight for SAP Sales Cloud in SAP Store: https://sap.to/6059B643az
• Gainsight for SAP landing page: https://sap.to/6050B643aM
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6055B643aR
#CustomerExperience #CustomerSuccess #SAP”}]] Read More SAP Help and Learning
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