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[[{“value”:”Bring field service and asset management together in one mobile-first, AI-powered execution experience.
In this demo, see how SAP Field Service and Asset Management helps teams connect service and maintenance execution across planning, scheduling, dispatch, mobile work, and feedback in the field. The scenario shows how schedulers, dispatchers, and technicians can use AI-generated insights to identify capacity issues, prioritize urgent work, optimize assignments, and keep asset context connected across the end-to-end process.
You’ll also see how Joule supports human-in-the-loop scheduling decisions, helping teams evaluate job criticality, workforce availability, asset risk, and operational impact before assigning work. From there, the demo moves into the technician experience, including map-based work views, smart job summaries, guided execution, voice and photo input, AI-updated measurement points, and real-time completion updates back in SAP Cloud ERP.
Some sections of this video include lab preview capabilities and are clearly marked as such within the video. These features are shown for demonstration purposes and may be subject to change.
Explore SAP Field Service Management:
https://www.sap.com/products/scm/field-service-management.html
Chapters:
00:00 – SAP Field Service and Asset Management overview
00:26 – Planning overview in SAP Cloud ERP
00:44 – AI-generated insights and capacity analysis
01:23 – Joule recommendations for capacity issues
02:24 – Releasing work for dispatching
02:42 – AI-assisted job scheduling with Joule
03:20 – Human-in-the-loop dispatching review
03:56 – Optimized technician assignments
04:07 – Technician mobile work experience
04:23 – Smart job overview and safety steps
04:47 – Guided execution with voice, text, and photos
04:58 – AI-updated measurement points
05:12 – Voice-based notification capture
05:42 – Order completion and ERP updates
06:07 – Reliability and cost analytics
06:22 – Connected execution and continuous improvement
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://www.sap.com/index.html
#SAP #FieldServiceManagement #BusinessAI”}]] Read More SAP Help and Learning
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