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[[{“value”:”See how ZF Group is using SAP RISE, SAP Business Data Cloud, and AI to modernize a complex global manufacturing landscape.
At SAP Sapphire Madrid 2026, Thomas Buck, Chief Information Officer at ZF Group, shares how ZF Group is preparing for AI at scale while transforming a highly customized SAP ECC environment shaped by years of growth and acquisitions. With more than 150,000 employees across 29 countries and 160+ plants, ZF is using RISE with SAP and SAP Business Data Cloud to move toward clean core, make data AI-ready, and build a stronger foundation for innovation.
The conversation explores how ZF is applying AI to an industry-specific quality management challenge: the 8D problem-solving process. Today, teams manually review historical reports, search for similar cases, identify root causes, and assess whether issues could recur across other products. Working with SAP through a forward-deployed engineering approach, ZF built a custom AI framework with four agents to help analyze historical data, compare current cases, support root cause analysis, and propose solutions based on past cases.
ZF also shares the expected business value, including faster processes, improved quality, and potential savings in the mid double-digit millions of euros. The discussion closes with how WalkMe helps users adopt new AI-enabled ways of working and how SAP Max Success Plan supports ZF’s broader transformation journey.
Chapters:
00:00 – Welcome and ZF’s AI journey
00:28 – ZF’s global manufacturing scale
01:13 – Moving from complex ECC landscapes to clean core
01:56 – RISE with SAP and SAP Business Data Cloud
03:08 – Industry AI and the 8D quality process
04:24 – Building a four-agent AI framework
05:07 – Forward-deployed engineering with SAP
06:05 – AI value and expected savings
07:14 – Driving adoption with WalkMe
08:31 – What’s next for ZF and SAP
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6050B8GXn0
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