Process analysis and mining generate a wealth of powerful insights — yet, interpreting and acting on those findings can be challenging for users without specialist analytical skills.
With traditional process mining and analysis solutions, questions such as “Why is our order‑to‑cash cycle time increasing?” or “Where are our biggest process bottlenecks?” may require navigating multiple dashboards, analysing indicators, and interpreting process flows; an activity which typically requires time and analytical background.
SAP Signavio has long been at the forefront of making process transformation faster and more accessible through the SAP Signavio Process Transformation Suite and its continuously evolving embedded AI capabilities. And now, with the introduction of agentic AI, we are taking this step further — making process analysis and mining faster for process analysis experts and widely accessible to everyone else.
With the Process Consulting Agent, you don’t need to translate a business problem into a technical query. You just ask. The agent pulls the right data, runs the analysis, synthetises the findings, and recommends actions, all in one conversation.
This makes the Process Consulting Agent equally disruptive for business users who can execute meaningful analysis directly, as well as for process analysts who drastically accelerate their daily tasks freeing them to focus on the strategic development of improvement plans.
Watch the step-by-step tutorial
What is Process Consulting Agent
The Process Consulting Agent puts the power of process analysis in everyone’s hands. Through natural conversation, any user can explore, understand, and act on process data, actively contributing to continuous process improvement.
And yet the value of the Process Consulting Agent extends far beyond the conversational experience.
Under the hood, the agent actively reasons over data, connects the dots across insights and process flows, and delivers clear, actionable recommendations based on thousands of best practices.
At its core, the Process Consulting Agent is built on a Multi‑Agent System. Rather than relying on a single analysis capability, it coordinates multiple specialised helpers behind the scenes, each focused on a different analytical domain. The output is synthesised into clear, cohesive, conversational responses that users can immediately act on.
In its first version, the Process Consulting Agent leverages process analysis data to deliver intelligent, conversational insights. Looking ahead, the roadmap includes an expanded integration with SAP Signavio Process Intelligence, enabling deeper process mining and root-cause analysis.
Further planned integrations with SAP Signavio Process Transformation Manager, SAP Signavio Process Modeler, and SAP Signavio Process Governance will position the agent as the conversational gateway across the entire SAP Signavio Process Transformation Suite.
How the Process Consulting Agent Works Step by Step
The experience starts with a simple question:
- “Why is my procurement lead time increasing?” (Process Owner or domain expert)
- “Which KPIs require immediate correction for lead‑to‑cash?” (Analyst)
- “What can I do to improve invoice processing by 20% until the end of year?” (Strategy expert)
Behind the scenes, the Process Consulting Agent coordinates specialized analytical helpers that:
- Analyze KPIs and detect trends and anomalies
- Interpret process flows to identify bottlenecks and inefficiencies
- Compare performance against own and industry benchmarks
- Identify improvement opportunities, prioritize them and quantify potential impact
These insights are then consolidated into a single, structured explanation that answers three key questions:
- What is happening?
- Why is it happening?
- What can be done next?
All of this happens without users needing deep analytical expertise.
A Concrete Example: From Question to Insight
Imagine one of your process owners responsible for procurement performance.
They notice a spike in supplier invoice processing time but are unsure where to start looking. They ask the Process Consulting Agent:
“Why did supplier invoice processing time spike 40% last month?”
The agent analyzes the relevant KPIs, highlights where performance has shifted, traces delays across the process flow. It then explains the likely drivers behind the increase and outlines the next steps to take.
What would normally take hours or days of analysis becomes a focused, transparent conversation that leads directly to action.
Key Benefits
The Process Consulting Agent delivers value where traditional approaches often fall short:
- Expert‑level insights for all users: All users can perform advanced process analysis, fast. You don’t need to translate business problems into technical queries, just use plain language.
- From question to insight faster: The agent reduces time‑to‑insight from days to minutes, reasoning over data and orchestrating process insights and flows. You can state high level goals and refine requirements via short back and forths until your actionable plan is set.
- Explainable and transparent reasoning: As a user you can always validate how conclusions are reached. The agent shows sources and data references, so the result is not a black box.
- Users stay in control: The agent supports analysis, but decisions and next steps remain firmly with the user. You receive recommendations and decide what’s next.
Together, these benefits help organisations move from passive process intelligence to active, evidence‑based process improvement.
Who Is the Process Consulting Agent For?
The Process Consulting Agent is designed for all roles, including:
- Process Analysts
- Process Owners and Process Managers
- Operations and Transformation Leaders
- Line of Business, e.g. Finance, Procurement, Supply Chain, HR, IT teams
- C-levels
Availability and What’s Next
The Process Consulting Agent is planned for general availability in June 2026.
Register today to the upcoming SAP Signavio product release webcast to learn more about the Process Consulting Agent and how to get started.
Any thoughts or questions? Please share any feedback or thoughts in a comment.
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