Many SAP S/4HANA transformation programs view hypercare as a post-go-live support phase, but successful hypercare begins long before production deployment. In this article, I share practical insights on measuring hypercare readiness before go-live by evaluating people, process, technical, and business preparedness. I also explore how readiness scoring, governance frameworks, and AI-driven predictive insights can help organizations reduce risk, improve business continuity, and achieve a more stable and successful transition to SAP S/4HANA.
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