Organizations using SAP SuccessFactors Employee Central and SAP SuccessFactors Onboarding often provision both Employees and Onboardees into the SAP Cloud Identity Services, Identity Authentication (IAS) user store through an automated identity provisioning process. Although both user populations are created within the same identity repository, their access journeys and communication requirements differ significantly.
Employees who do not use a corporate identity provider for Single Sign-On (SSO) solution typically require an account activation email that enables them to set their initial password and access the relevant SAP applications. The email should contain employee-specific messaging and clear instructions for activating the account and accessing the required applications.
Similarly, Onboardees require an account activation email that allows them to set their initial password and access SAP SuccessFactors. However, their email communication should also include onboarding-specific messaging and instructions relevant to their pre-hire and onboarding activities.
To provide a seamless and personalized user experience, organizations may need to configure separate activation email templates for Employees and Onboardees. This ensures that each user type receives relevant instructions and tailored communication when their account is provisioned in SAP Cloud Identity Services.
In this blog, we explain how organizations can leverage IAS email templates to tailor account activation communications to the specific needs of Employees and Onboardees, providing a consistent and personalized identity onboarding experience.
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