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[[{“value”:”Discover new AI, automation, and productivity enhancements in SAP Field Service and Asset Management.
In this release demo, see how SAP Field Service and Asset Management supports the service process from customer request through planning, dispatch, and field execution. The walkthrough shows how customer self-service can now apply an auto scheduling policy, helping customers select available appointment times while ensuring the appointment is governed by the right policy on the dispatching board.
You’ll also see practical improvements that help dispatchers plan and adjust work faster. Inline editing, bulk updates, and multi-job closure reduce repetitive steps, while new support for temporary technicians gives teams more flexibility for crew-based and complex work. AI-generated summaries can now be configured by user policy group, role, team, or division, so dispatchers and technicians see the most relevant information for their job.
Finally, the demo shows how technicians can work more efficiently in the field with search capabilities in large smart form chapters and OCR-based search using printed asset information, such as a meter nameplate. Together, these updates make maintenance and field service easier to plan, easier to understand, and faster to execute.
Explore SAP Field Service and Asset Management:
https://sap.to/6058BGuyAO
Chapters:
00:00 – Introduction to release highlights
00:08 – Customer self-service and auto scheduling
00:24 – Dispatch board policy assignment
00:29 – Inline editing and bulk updates
00:54 – Configurable AI-generated summaries
01:24 – Supporting technicians for crew-based work
01:42 – Closing multiple jobs
01:55 – Smart form search on mobile
02:12 – OCR search from asset information
02:22 – Wrap-up
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6056BGuyAn
#SAP #FieldServiceManagement #SupplyChainManagement”}]] Read More SAP Help and Learning
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