This blog demonstrates how businesses can leverage Databricks Agent Bricks together with SAP Business Data Cloud (BDC) to turn customer feedback into actionable insights. By training custom AI agents on labeled datasets and well-defined instructions, organizations can automate creation of personalized, consistent, and high-quality responses to customer reviews at scale. We will explain the process of building and refining Agent Bricks, show how to integrate the agent with SQL functions, and illustrate how to store AI-generated responses in a table for downstream analytics and reporting.
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